AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

Agentic Determinism

Agentic Determinism is Maven AGI's approach to enterprise AI control: the platform decides which data, actions, and limits apply before the agent reasons, instead of trying to filter the output afterward.

Graph of Record

Graph of Record is Maven AGI's architecture for connecting to the systems a company already runs, such as CRM, billing, help desk, and knowledge, and mapping the relationships between them so AI agents reason from current, source-of-truth data.

Maven Commerce

Maven Commerce adds selling skills to an existing Maven AI agent, so it can recommend and sell products, subscriptions, or services within guardrails that define what it can sell, at what price, and to whom.

Agent Channels

Agent Channels are the places a single Maven AI agent can run, including web and in-app chat, SMS, WhatsApp, social messaging, email, real-time voice, the help desk, Slack, and Microsoft Teams.

Maven Copilot

Maven Copilot is an AI assistant embedded in the help desk human agents already use. It summarizes tickets, drafts cited replies, and answers agents' questions using the same AI that powers Maven's autonomous agents.

Maven Voice

Maven Voice is Maven AGI's enterprise AI voice agent. It resolves support calls in real time, handles interruptions naturally, completes workflows like refunds and account updates, and hands off to human agents with full context.

AI Agent & CX Glossary