The Agentic List 2026: What Got Us There

The Agentic List 2026 is out. Over 5,000 nominations from enterprise executives and investors were narrowed to 120 companies across three themes and ten categories. Maven AGI is one of nine companies selected in the Customer Experience Agents category.

The more interesting story isn't the list itself. It's why we're on it.

Recognition Weighted on Production, Not Pitch

The Agentic List isn't a fundraising leaderboard. According to the AI Agent Conference research team, the selection criteria weighted enterprise adoption and executive validation above everything else. What's working in production wins over what's generating buzz.

That distinction matters enormously in the CX agent space right now.

Look at the funding landscape of the nine companies selected in our category: Sierra ($635M), Parloa ($562M), Decagon ($481M), Capacity ($154M), Giga ($105M), Nurix ($28M), Polymorphic ($28M), and Synthflow AI ($29M). Maven AGI has raised $78M.

If this were a capital competition, we'd be mid-pack. It isn't. That's the point.

What Got Us Here

The customer service market won't be won by whoever raises the most money. It will be won by whoever can demonstrate reliable resolution (not deflection) metrics. Not in demos, but in the day-to-day reality of enterprise support operations.

The numbers that earned Maven AGI a spot on this list:

• 70+ enterprise customers across fintech, SaaS, e-commerce, hospitality and more
• 93% autonomous resolution rate — issues resolved without human intervention
• 100% renewal rate — every customer that went live with Maven AGI has stayed

Customers including ClickUp, Enumerate, Clio, and Thumbtack chose Maven AGI because we could prove, in pilots often measured in days, that autonomous resolution at scale is achievable without ripping out their existing stack. That kind of production track record is exactly what the Agentic List selection process was designed to surface.

Why the CX Category Is the One to Watch

Enterprise organizations managing high support volume (the kind handling six-figure annual ticket counts) have moved past the question of whether AI can help with customer experience. They're asking a harder set of questions: 

• Can it actually resolve issues end-to-end? 
• Can it integrate into existing systems quickly enough to show ROI before budget cycles close?
• Can it do this without creating new data governance risks?

Those are the questions that determine whether an AI vendor becomes a real partner or a failed pilot. They're the questions Maven AGI was built to answer.

The broader Agentic List makes clear that agentic AI isn't arriving in one wave. Agentic systems are reshaping sales, finance, HR, security, and productivity simultaneously. But customer experience is where enterprises first feel the pressure, and where autonomous resolution creates the fastest, most measurable ROI.

What This Means Going Forward

Being named to The Agentic List 2026 alongside companies that have raised multiples of what we have - and being selected based on production impact, not pitch decks - validates something the enterprise CX market is waking up to: capital efficiency and customer outcomes are not in conflict.

The companies that define the CX agent category will be the ones that prove it in production, renew at 100%, and scale with their customers. That's the bar. We intend to keep raising it.