Enterprise Trust and Compliance Built for AI in CX
Security, privacy, and governance come standard with Maven. Every interaction is protected by independently audited controls, zero trust architecture, and real time guardrails. CX teams move fast and innovate while security teams get the evidence, oversight, and assurance they require.
Why Security-Conscious CX Teams Choose Maven
Independently audited and aligned to global security standards, so your team and your customers can trust every deployment. Certified for ISO 27001:2022, PCI DSS 4.0 Level 1, and SOC 2 Type II.
Routing rules, workflow policies, identity controls, and deterministic logic ensure every AI action follows your internal standards. Nothing operates outside governance.
Every AI decision is logged, traceable, and exportable. SIEM integrations provide line of sight into inputs, outputs, system references, and policy checks across the full agent lifecycle.
Unsafe content, policy violations, prompt attacks, and jailbreak attempts are blocked at the model boundary with continuous red teaming and threat detection.
How Maven Protects Your Entire Organization
Maven’s security model covers every layer of the stack including cloud, application, data, and AI. Controls are validated through recurring third-party audits and internal control reviews and strengthened by real-time safeguards and continuous monitoring that adapt to evolving risks.
Security Embedded Across Every Layer
Maven’s security model spans cloud, application, data, and AI layers and is reinforced by continuous monitoring and independent audits. Includes:
- RBAC, SSO, MFA, secure SDLC practices
- Tenant level isolation for data, workloads, and agents
- Encryption in transit and at rest
- Ongoing penetration testing across infrastructure and execution environments
Privacy by Design
Sensitive information is protected by default and never used to train models.
Features include:
- Automatic PII detection and redaction
- Zero LLM data retention
- Configurable data retention and deletion policies
- Comprehensive audit logs of agent behavior
AI Guardrails and Threat Protection
Maven prevents risk before it ever reaches the model.
- Deterministic preconditions that block data leakage or unsafe actions before any model inference is executed
- Protection against prompt injection, jailbreak attempts, and social-engineering attacks
- Real-time content safety filters supported by continuous red-teaming and vulnerability testing
Continuous Compliance & Governance
A living security posture that evolves with your enterprise. Maven’s security program adapts continuously to new standards, regulations, and organizational requirements.
Includes:
- Independent third-party audits and penetration testing
- SIEM integrations for real-time monitoring
- Governance aligned to emerging frameworks and best practices
Enterprise-Grade Security & Compliance
Learn more
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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