One AI Agent for Every Customer and Employee Channel

Maven brings a single AI agent to voice, chat, messaging, email, and internal tools — all powered by one reasoning engine and one set of policies. By inheriting your existing routing, authentication, and workflows, Maven deploys once and delivers consistent, reliable experiences everywhere customers and employees interact.

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Why CX Leaders Choose Maven for Omnichannel AI

Maven centralizes how conversations move through your CX stack, giving teams one consistent way to route, resolve, and escalate interactions across all surfaces. This unified model improves quality across channels and reduces maintenance by replacing fragmented, channel-specific systems with a single, scalable foundation.

One agent, every channel

The same intelligence engine powers every surface, ensuring shared context, consistent reasoning, and uniform policy application across voice, chat, email, and internal tools. No channel-specific agents to build or maintain.

Works with your existing CX stack

Maven integrates directly into platforms like Zendesk, Salesforce, Intercom, Freshdesk, Genesys and more. It uses your current routing, queues, and workflows with no added operational overhead.

Consistent experience across touchpoints

Identity, history, and context travel with the customer across channels, reducing friction and making handoffs seamless, whether automated or human assisted.

Unified governance everywhere

Security, permissions, and guardrails apply uniformly across internal and external surfaces, giving security teams consistent oversight with inherited controls.

Supported Channels

Maven connects to the systems your customers and employees already use and adapts automatically to each surface. Each channel is powered by the same intelligence but tuned for the timing, workflows, and interaction patterns of that environment.

Chat, Messaging, and Email

Fast, accurate, personalized responses across written channels.

Web chat, in app messaging, SMS, WhatsApp, social DMs, email
Uses message history and customer data to personalize answers
Smooth escalation into existing CRM and agent workflows

Real-Time Voice

Natural, real time conversations powered by the same reasoning engine that runs everywhere else.

Integrates with Twilio, Vonage, Cisco, Zendesk Talk, Genesys and more
Handles interruptions, background noise, accents, fast dialogue and multiple languages
Executes actions, retrieves knowledge, and hands off with complete context

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Copilot for CX teams

Agent assistance inside the tools teams already use

Embedded in Zendesk, Salesforce, Intercom, and more
Drafts replies, summarizes context and sentiment, and recommends next actions
Uses the same reasoning and knowledge as customer-facing agents for consistent quality

Internal Collaboration Channels

Employee-facing workflows automated with the same agent.

Works in Slack, Microsoft Teams, and email
Answers IT, HR, Ops, and policy questions accurately
Maintains continuity between employee and customer-facing behavior

How Maven Powers Every Channel

Maven unifies channels, authentication, and integrations into one operating model. Teams deploy AI once, and the agent performs reliably across every touchpoint.

Deploy Once, Operate Everywhere

Teams maintain one set of policies, reasoning logic, and workflows that apply across all channels

Consistent performance across surfaces
No channel-specific builds or maintenance
Predictable quality everywhere

Integrates With Your CX Stack

Designed to install directly into your existing environments.

Works with Zendesk, Salesforce, Genesys, and more
Respects your routing and escalations
No need to replace existing systems

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One Intelligence Layer for All Channels

The same reasoning, knowledge, and actions power customer and employee experiences.

Slack, Teams, email for internal
Web chat, mobile chat, SMS, voice for customers
Unified insights across teams and channels for better alignment

Context That Travels With the User

Maven keeps experiences consistent and connected.

Tracks relevant information across surfaces
Uses your authentication for identity
Improves routing and recommendations with shared context

Identity and Access Everywhere

Maven applies the same access controls across all connected surfaces.

Inherits system authentication
Does not store passwords or credentials
Applies identity rules uniformly internally and externally

Operational Control Across the Stack

Maven upholds clear oversight, safe execution, and full auditability across channels.

Deterministic guardrails for workflow and content safety
Unified audit logs and event visibility
Configurable routing and escalation for your environment

Enterprise-Grade Security & Compliance

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Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.

Anthony Skilton

Operations and Systems Manager

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Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.

Tara Clark

Senior Client Support Manager

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Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho

VP of Operations

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Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.

David Doyle

Head of Customer Support

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I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.

Stas Johnson-Chyzhykov

SVP, Customer Experience

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Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.