Slack is just better with Maven
Connect Slack and Maven to summarize discussions and optimize team collaboration.
Overview
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Features
Rho is Revolutionizing Business Banking Support with Maven AGI.
MavenAGI Co-Pilot helped Rho maintain a 95% CSAT,
support a 12% increase in monthly contacts and
add capacity for high complexity investigations without increasing
Highlights
Rho is Revolutionizing Business Banking Support with Maven AGI. MavenAGI Co-Pilot helped Rho maintain a 95% CSAT, support a 12% increase in monthly contacts and add capacity for high complexity investigations without increasing headcount
Rho implemented Maven AGI’s Zendesk-native AI Copilot to improve the support team's ability to deliver customer delight by reducing time spent on routine activities, focusing on high-complexity tasks, and enhancing overall efficiency.
Maven’s AI provided context-rich, real-time responses, significantly reducing the time agents spent on issue resolution, improving efficiency, and enhancing response quality.
Rho achieved 95% CSAT while supporting a 12% increase in monthly contacts without increasing headcount, and improved internal training and knowledge sharing, as employees across departments used Maven for ongoing education.
