Maven AGI for Retail and
E-Commerce
Maven AGI helps retail and e-commerce brands resolve high-volume, high-expectation customer interactions across chat, voice, email, and messaging. Unifying order data, policies, and actions so inquiries are resolved end to end, not just explained.
Trusted by leading companies in the Industry
Why Retail & E-commerce Leaders Choose Maven AGI
Capabilities for Retail & E-commerce Teams
Retail organizations manage fast-moving, multi-step interactions across browsing, purchase, fulfillment, and post-purchase support. Maven AGI unifies intelligence across systems so customer issues are resolved quickly, accurately, and securely.
Order Status, Shipping, and Delivery Support
Maven AGI retrieves real-time order and shipment data, interprets carrier events, and resolves common delivery issues without escalation.
- Look up order, fulfillment, and tracking details
- Explain delays, partial shipments, or delivery exceptions
- Trigger replacements or next steps based on policy
Returns, Refunds, and Exchanges
Maven AGI evaluates eligibility, enforces return windows, and executes approved actions directly in your systems.
- Validate return and exchange eligibility
- Initiate refunds or replacements
- Update order and inventory records
Product, Inventory, and Availability Guidance
Maven AGI answers product questions with accuracy by grounding responses in current catalog, inventory, and policy data.
- Surface SKU-specific product details
- Check size, color, and stock availability
- Recommend alternatives when items are unavailable
Account, Loyalty, and Subscription Support
Maven AGI supports ongoing customer relationships by managing account and loyalty workflows consistently across channels.
- Retrieve loyalty status, rewards, and balances
- Explain membership or subscription benefits
- Capture updates or changes for downstream processing
Teams we serve
Maven AGI supports the teams responsible for delivering fast, accurate, and consistent retail experiences across the entire customer journey.
Retail & E-Commerce Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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