AI Agents that Resolve Real Customer Scenarios and Operational Work
Maven’s AI agents understand intent, reason through complex scenarios, and take secure, multi step actions across your systems. Each agent is configured to your workflows, policies, and environments, resolving customer issues and internal requests autonomously across chat, email, voice, and web.
Trusted by leading companies in the Industry
Why CX Leaders Choose Maven’s AI Agents
Built for Real Operational Scenarios
“This charge looks fraudulent.”
The agent authenticates the user, interprets unusual activity, clarifies anomalies, and guides them through a compliant dispute workflow end to end.
“My workflow keeps breaking.”
The agent inspects logs or system responses, identifies inconsistent states, and walks the customer through the correct fix using version accurate logic.
“It says delivered, but nothing arrived.”
The agent checks carrier events, evaluates eligibility, and selects the correct outcome using your rules: replacement, refund, or escalation.
“My flight was canceled.”
The agent verifies itinerary details, evaluates alternatives, rebooks travel, and updates related reservations based on eligibility.
How Maven Agents Work
Maven Agents combine generative reasoning with action execution to understand intent, determine the right steps, and resolve issues from end to end.
Understanding and Intent Resolution
Agents interpret natural language, clarify ambiguity, and determine the user’s true goal based on your rules and workflows.
- Identifies intent and required actions
- Clarifies missing details conversationally
- Applies policy and logic in real time
Generative Reasoning and Decision-Making
Agents evaluate instructions, data, knowledge, and system responses through one unified reasoning engine configured to your environment.
- Adapts without predefined flows
- Uses real time context and policies
- Ensures consistent decisions across channels
Multi-Step Action Execution
Agents take action based on your systems and permissions, not just provide answers.
- Executes secure API driven updates across CRM, CS platforms, internal systems, and product APIs
- Handles calculations, updates, approvals, and data changes
- Automates workflows end to end
Contextual Personalization at Scale
Agents tailor every step using customer history, product version, preferences, and policy conditions specific to your setup.
- Applies correct policy or SKU
- Understands user state and data
- Delivers personalized outcomes without routing overhead
Agent Copilot for CX Teams
Maven’s Agent Copilot accelerates employee workflows using the same intelligence as autonomous agents.
- Drafts replies and summaries
- Translates content
- Automates internal tasks across systems
- Captures new knowledge to strengthen automation
Escalation and Human Collaboration
Agents hand off intelligently with full context.
- Provides structured summaries
- Surfaces steps taken and reasoning
- Ensures customers never repeat themselves
Continuous Improvement Loop
Every resolved case enriches knowledge and improves future performance.
- Captures resolutions, steps, and results
- Improves accuracy across all channels
- Feeds updates into knowledge and models
Seamless Integration
with Maven
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
Enterprise-Grade Security & Compliance
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