Maven AGI for Travel & Hospitality
Maven brings together journey context, policy understanding, and safe system actions so travelers get clear answers and completed resolutions — from delays and cancellations to loyalty updates — without increasing load on your CX and operations teams.
Trusted by leading companies in the Industry
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Why Travel & Hospitality Leaders Choose Maven AGI
Use Cases for Travel & Hospitality Teams
One trip means booking it, changing it, taking it, and then sorting out whatever went wrong, and every step lands in a different system. Maven puts a purpose-built agent at every stage, so travelers get a real answer and a completed action instead of a place in the queue.
Product Discovery
Travelers stall when they can't tell what a fare or a rate actually includes. Product Discovery compares the options you sell, explains what each one covers, and checks what's available before anyone books.
- Compare fares, rates, and room or cabin types side by side
- Say plainly what's included, what's refundable, and what's available
- Match travelers to the option that fits their dates and budget
Support Agent
Most of the queue is people whose plans just changed. The Support Agent reads the live itinerary, checks the rules that apply, and makes the change in your systems instead of explaining the policy.
- Pull live itinerary, booking, and disruption status
- Rebook, modify, and cancel within fare rules and policy
- Handle baggage claims, receipts, and refund requests end to end
Advocacy & Loyalty
Loyalty only works if members can actually use it. Advocacy & Loyalty answers status and points questions, handles enrollment and upgrades, and asks for the review while the trip is still fresh.
- Retrieve status, points balances, and benefit eligibility
- Enroll members, process upgrades, and apply credits
- Ask for a review or a referral right after a good trip
Agent Copilot
When a storm cancels a day of flights, the whole queue arrives at once. Agent Copilot works in the console your team already uses, pulling the itinerary, the rebooking options, and the policy into one place before the agent starts typing.
- Assemble itinerary, fare rules, and past contacts in one view
- Surface the policy or waiver that applies to this disruption
- Draft the reply so newer agents answer like your best ones
Travel & Hospitality Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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