Maven AGI for Travel & Hospitality
Maven brings together journey context, policy understanding, and safe system actions so travelers get clear answers and completed resolutions — from delays and cancellations to loyalty updates — without increasing load on your CX and operations teams.
Trusted by leading companies in the Industry
Why Travel & Hospitality Leaders Choose Maven AGI
Capabilities for Travel & Hospitality Teams
Travelers move through dozens of decisions and touchpoints across a single journey, and your teams feel the impact when plans shift or questions stack up. Maven brings the right information, guidance, and actions together across your existing systems so guests get clear answers and smooth resolutions at every step — before the trip, during disruptions, throughout the stay, and long after they return home.
Booking and Pre-Trip Guidance
Maven helps guests understand booking choices and complete necessary steps by providing accurate information and making safe updates in your systems as schedules shift and policies change.
- Access rates and availability details
- Assist with booking or pre-trip tasks
- Submit traveler preferences or updates
Trip Change and Itinerary Support
Maven guides travelers through changes by showing real-time itinerary context, validating eligibility rules, and rebooking or modifying trips when delays or cancellations occur.
- View itinerary details and make changes on behalf of the customer
- Help rebook travel during disruptions
- Sync updates across CRM and loyalty records
Loyalty and Membership Assistance
Maven supports loyalty workflows by providing accurate member information and processing eligible actions tied to points, benefits, or account adjustments while surfacing upgrade options and ways to keep members engaged.
- Retrieve member and points balances
- Explain status, benefit criteria and upgrade options
- Record membership questions or details
Post-Trip and Issue Resolution
Maven helps guests resolve after-trip questions by organizing trip records, guiding resolution paths, and working with your teams when travelers need help with baggage issues, refunds, or other service concerns.
- Pull receipts and trip documentation
- Start baggage claims or service requests
- File service or refund requests
Teams we serve
Maven supports the customer-facing and technical teams responsible for delivering accurate, efficient, and consistent experiences across every step of the customer journey.
Travel & Hospitality Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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