The Knowledge Layer That Keeps AI Accurate, Governed, and Up to Date

Maven turns scattered, static information into a governed intelligence layer that improves with every interaction. Inbox surfaces gaps, conflicts, duplicates, and outdated content. Knowledge keeps information structured, accurate, and aligned with policy and product changes. Together they form the foundation for reliable AI automation at enterprise scale.

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Why CX and Operations Teams Rely on Inbox and Knowledge Graph

Teams use Inbox and Knowledge to maintain accuracy, reduce risk, and ensure every answer reflects the latest policy and product changes. Instead of manual audits or scattered sources, Maven provides visibility into knowledge gaps, duplicate content, and outdated information. Automated quality controls keep your knowledge aligned with how the business works.

Find missing knowledge before it impacts customers

Identify missing or incomplete content using live conversation signals and automated coverage checks. Surface gaps early so teams create the information agents and automation need to answer correctly.

Eliminate duplicate, overlapping, or conflicting content

Detect redundant, conflicting, or overlapping documentation that undermines accuracy. Inbox highlights collisions across articles and systems with clear recommendations for consolidation.

Improve answer accuracy and consistency

Knowledge organizes information into a clear structure so agents use the correct source of truth with real context. This strengthens retrieval precision and ensures consistent reasoning.

Content updated – automatically

Suggested edits, synced refreshes, and guided workflows keep information aligned with product changes and support trends without manual cleanup

Core Capabilities

Maven builds a governed, structured knowledge layer that supports precise retrieval, consistent answers, and strong reasoning. Inbox surfaces quality issues before they impact customers, while the Knowledge Graph maps relationships that guide which information the AI should use for each step of a conversation.

Unify Knowledge from Every System

Maven consolidates knowledge from CRMs, help desks, documents, and external sources into one structured layer onboarded in days.

Imports from Salesforce, Zendesk, Freshdesk, PDFs, DOCs, CSVs, URLs
Normalizes content into a consistent structure
Eliminates fragmentation across teams

Detect Issues with Inbox

Inbox continuously reviews content for contradictions, redundancy, outdated information, and unclear explanations.

Surfaces incomplete or conflicting entries
Identifies quality issues using conversation signals
Provides draft fixes ready for review

Structure Information with the Knowledge Graph

The Knowledge Graph maps policies, workflows, and product details across integrations into a connected model that agents use to reason correctly

Links concepts across categories and workflows
Improves retrieval accuracy with semantic relationships
Ensures consistent answers across channels

Maintain Continuous Governance and Accuracy

Maven supports controlled updates, approvals, and auditability so teams can manage changes safely at scale.

Auto refresh content from external systems
Version safe edits and multi step approvals
Continuous monitoring to prevent drift

Enterprise Trust and Permissions

Inbox and the Knowledge Graph uphold enterprise standards for security and compliance.

SOC 2 Type II, HIPAA, PCI DSS 4.0 Level 1, ISO 27001:2022
Granular permissions with inherited authentication
PII redaction and content safety protections

The Foundation for Accurate, Consistent AI Agents

With clean, connected, continuously improving knowledge, your agents deliver accurate answers, consistent behavior, and reliable performance across channels.

Reduce escalations caused by missing or fragmented knowledge
Increase quality and consistency across surfaces
Strengthen agent reliability through structured knowledge

Enterprise-Grade Security & Compliance

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Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.

Anthony Skilton

Operations and Systems Manager

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Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.

Tara Clark

Senior Client Support Manager

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Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho

VP of Operations

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Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.

David Doyle

Head of Customer Support

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I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.

Stas Johnson-Chyzhykov

SVP, Customer Experience

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Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.