Maven's enterprise AI agent platform is built for the customer journey. Drive action across your existing help desk, CRM, and telephony while keeping IP and data protected with certified, auditable security.
One platform working across the entire customer journey. Each agent owns a specific outcome and resolves it end to end, from the first question someone asks to the conversation that keeps an account renewing every year.
What makes autonomous resolution reliable at enterprise scale: governed knowledge, defined guardrails, and AI powered support for the humans-in-the-loop.
Connects to all your systems of record so your agents reason over the knowledge that's actually current, including real-time updates, with no data migration needed.
Define what the agent knows and can do for each type of conversation. The right instructions, knowledge, and actions load based on who's asking, so one agent covers many jobs without blurring them.
Turn every conversation into structured data. Define what you want to know, and Maven reads the full transcript, records an answer with its reasoning, and makes it reportable.
AI built for the full customer journey, unifying reasoning, actions, and knowledge across every channel.
The AI agent platform that connects your systems, knowledge, and actions through one reasoning engine, so agents understand what a customer needs and resolve it end to end.
Real-time voice AI that answers the call, handles interruptions and accents naturally, and resolves the issue. Runs on the telephony you already have, including Twilio, Genesys, and Cisco.
The workspace where CX teams tune agent behavior, test changes against real scenarios, and validate them before a customer ever sees them. No engineering required.
AI that works beside your team inside Zendesk and Salesforce. Drafts replies, surfaces the right answer, and summarizes context so reps stop searching and start resolving.
“Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.”
“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.”
“Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.”
“I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.”
Stas Johnson-ChyzhykovSVP, Customer Experience, RhoRead case study
“Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.”
Rahul TodkarHead of Data and AI, Tripadvisor
Enterprise-Grade Security & Compliance
15 certifications and assessments, including SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS 4.0 Level 1 and ISO 42001, plus encryption, RBAC, redaction, and audit logs.
Tara ClarkSenior Client Support Manager, Roo
Jeff HoVP of Operations, PapayaPay
David DoyleHead of Customer Support, ClickUp
Stas Johnson-ChyzhykovSVP, Customer Experience, Rho
Rahul TodkarHead of Data and AI, Tripadvisor
