The Complete View of CX Performance, in Real Time

Maven unifies every customer interaction - automated and human - into one trusted, real-time analytics layer. Leaders get a clear view of what is happening, why it is happening, and where to focus next. The result is faster decisions, clearer prioritization, and measurable improvement across the entire customer experience.

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What Maven’s Analytics Unlock for Your Team

Maven brings CX, automation, and operational data together so teams can move quickly with confidence. No more waiting on BI teams or stitching together dashboards. Insights are self-serve for support, operations, product, and leadership so decisions happen in minutes, not weeks.

Clear visibility across CX

Track how conversations, sentiment, and outcomes shift across channels, segments, and automation versus human interactions.

Metrics CX leaders rely on

Access the KPIs that matter most for CX: speed, quality, satisfaction, and operational efficiency.

Deep trend and topic analysis

See which topic clusters, categories, and interaction types drive sentiment, NPS, and quality and performance changes.

Proof of automation impact

Understand exactly how Maven’s automation performs: what it resolves, where it accelerates workflows, and how performance improves over time.

How Maven Turns Data Into Decisions

Maven transforms raw interactions into a structured analytics framework that unifies insights across automation and human performance. This gives leaders a dependable foundation for understanding shifts in CX, prioritizing improvements, and scaling automation with confidence.

Reveal What Drives CX Quality

Maven shows where customer experience is improving or declining and highlights the sentiment patterns, clusters, and quality gaps behind those shifts

Track accuracy, coverage, and consistency over time
See which topics correlate with positive or negative sentiment
Compare outcomes across channels, products, and customer types

Measure Automation ROI with Confidence

Leaders see how automation affects speed, resolution, and satisfaction.

Monitor percent resolved autonomously
Track first response and handle time improvements
Identify high volume or high effort issues suited for automation based on real usage patterns

Explore Insights Instantly with Ask Maven

Ask Maven is the conversational interface for exploring your data. Ask questions in natural language and get answers, charts, and insights instantly — without waiting on analysts.

Generate charts, tables, and segmented views
Explore sentiment, topic trends, team performance, and Copilot usage
Filter and visualize data instantly for faster decisions

Understand Customers Needs at Scale

Maven analyzes every interaction to reveal how customer needs shift across products, features, and journeys.

Identify rising topics and recurring friction
Compare customer sentiment by cohort or segment
Understand which issues drive repeat contacts or escalations

Tune Operations with Predictive Signals

Predictive metrics help teams anticipate issues early, not react late.

Monitor predicted NPS and sentiment shifts
Detect regressions across categories or channels
Prioritize product or knowledge updates using predictive data

Enterprise-Grade Security for Customer Data

Maven protects every insight, metric, and customer conversation with the highest standards of security and compliance. Maven inherits authentication from your existing systems and applies strict safeguards to all analytics.

Certified for SOC 2 Type II, HIPAA, PCI DSS 4.0 Level 1, ISO 27001:2022, GDPR, and CCPA
PII redaction and strict access controls protect all data
Continuous monitoring and inherited authentication ensure secure, compliant usage across teams

Enterprise-Grade Security & Compliance

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Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.

Anthony Skilton

Operations and Systems Manager

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Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.

Tara Clark

Senior Client Support Manager

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Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho

VP of Operations

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Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.

David Doyle

Head of Customer Support

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I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.

Stas Johnson-Chyzhykov

SVP, Customer Experience

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Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.