Maven AGI for Telecom
Maven AGI helps telecom providers deliver fast, accurate, and consistent support across billing, network issues, device management, and account changes. Resolving high-volume interactions across chat, voice, email, and internal tools while maintaining strict operational and regulatory control.
Trusted by leading companies in the Industry
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Why Telecom Leaders Choose Maven AGI
Use Cases for Telecom Teams
Getting a line working, keeping it working, and keeping the customer are three different jobs, and each one lands in a different system. Maven puts a purpose-built agent behind each of them, plus one for growing the account.
Onboarding & Adoption
The first week decides a lot. Onboarding & Adoption walks customers through activating a line, porting a number, and setting up the device, one step at a time, so the account starts working before anyone has to call.
- Guide line activation, SIM or eSIM setup, and device configuration
- Walk customers through number porting and what to expect at each step
- Explain what the new plan includes and how to use it
Support Agent
Most of the queue is a bill nobody recognizes, a phone that won't connect, or an outage. The Support Agent checks the account, the device, and live network status, then fixes what it can in your systems.
- Explain invoices, fees, and billing cycles, and apply eligible credits
- Diagnose connectivity and device problems with guided troubleshooting
- Check live outage status before opening a case, and explain local impact
Churn Prevention & Retention
Customers decide to switch carriers long before they ask for a port-out. Churn Prevention & Retention reads usage, billing, and contract signals well ahead of that, then runs a save path with the offers you approved.
- Flag at-risk accounts from usage, payment, and contract-end signals
- Run save flows with the retention offers and plan changes you allow
- Recover failed payments before service is interrupted
Upsell & Cross-Sell
Nobody adds a line if they can't tell what it costs or what changes on the bill. Upsell & Cross-Sell explains plans, devices, and add-ons in plain terms and presents only the offers the account is actually eligible for.
- Explain what each plan, device, and add-on actually costs
- Check upgrade and add-a-line eligibility against the account
- Present approved offers at the moment they make sense
Telecom Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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