Maven AGI for Telecom
Maven AGI helps telecom providers deliver fast, accurate, and consistent support across billing, network issues, device management, and account changes. Resolving high-volume interactions across chat, voice, email, and internal tools while maintaining strict operational and regulatory control.
Trusted by leading companies in the Industry
Why Telecom Leaders Choose Maven AGI
Capabilities for Telecom Teams
Telecommunications providers manage complex, multi-step interactions across accounts, billing, devices, connectivity, and service reliability. Maven AGI unifies intelligence across systems to clarify eligibility, complete approved actions, and keep customer journeys moving without friction.
Account Plan and Management
Maven AGI helps customers understand and manage their accounts by retrieving accurate plan, usage, and contract details while completing approved changes through existing systems.
- Retrieve plan details, usage, and contract status
- Explain pricing, promotions, and upgrade eligibility
- Process plan changes, add-ons, and service modifications
Billing, Payments, and Dispute Support
Maven AGI interprets billing statements and charges to help customers resolve issues quickly and accurately.
- Explain invoices, fees, and billing cycles
- Validate eligibility for credits, adjustments, or refunds
- Capture structured dispute details for follow-up workflows
Device and Service Support
Maven AGI assists with device and service-related questions by combining customer context, device data, and policy logic.
- Support device activation, upgrades, and replacements
- Diagnose common service or connectivity issues
- Guide customers through approved troubleshooting steps
Outage and Network Issue Communication
Maven AGI provides clear, real-time guidance during outages or service disruptions so customers understand what’s happening and what to expect.
- Share outage status and resolution updates
- Explain impact based on location or service type
- Reduce inbound volume during network events
Teams we serve
Maven AGI supports the customer-facing and technical teams responsible for delivering reliable, consistent telecommunications experiences.
Telecom Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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