Maven for MarketplacesAI support for buyers, sellers, and partners
Marketplaces juggle complex relationships across buyers, sellers, providers, and partners. Maven unifies support so every side of your marketplace feels heard, supported, and engaged.
See Maven in ActionTrusted by leading marketplaces
Why it matters
Marketplaces face a unique challenge: supporting multiple stakeholders at once while keeping trust, loyalty, and growth intact. Maven simplifies that complexity—resolving inquiries, coaching providers, and applying platform policies consistently across every interaction.
What it does
Multi-party context: Understands and resolves issues that involve buyers, sellers, and the platform simultaneously.
Provider success: Answers payment, onboarding, and performance questions, while proactively guiding sellers toward better results.
Trust & safety: Flags fraud, enforces standards, and escalates disputes with full context from all sides.
Affiliate & partner support: Explains commissions, tracks campaign performance, and helps partners optimize in real time.
Key integrations
Marketplace platforms & APIs: Custom platform logic, business rules, commission flows.
Payments: Stripe, PayPal, marketplace-specific payouts.
CRM & support tools: Zendesk, Intercom, marketplace ticket routing.
Ops & compliance: Identity verification, moderation, tax documentation.
Proof in action
TripAdvisor scaled support for global travel partners.
Impact streamlined affiliate and commission inquiries.
Thumbtack improved onboarding and provider engagement.
Why marketplaces choose Maven
Multi-sided expertise: Tailored responses for buyers, sellers, providers, and partners.
Relationship-driven: Personalizes support to nurture loyalty, not just resolve tickets.
Scales trust: Consistently applies policies and facilitates fair resolution.
Platform logic built-in: Learns your marketplace rules and applies them automatically.