Maven AGI for Technology
Resolve complex technical issues instantly by unifying knowledge across documentation, APIs, and support systems with reasoning that stays current as your product evolves.
Trusted by leading companies
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Why Technology Leaders Choose Maven AGI
Use Cases for Technology Teams
A technology company's queue is several jobs at once: a buyer asking a pricing question, an admin mid-configuration, a developer stuck on an integration, an account going quiet before renewal. These four agents are just some examples of how Maven agents support it.
Inbound Sales
Some of what's sitting in the support queue is a buyer. Inbound Sales spots the commercial question wherever it lands, answers it correctly the first time, and routes the sales-ready ones with the whole conversation attached.
- Qualify buying signals in the support queue, on the pricing page, and in email
- Give the right pricing and terms for the buyer's region and segment
- Hand off to a demo, trial, or quote with the full context attached
Onboarding & Adoption
Signing up isn't activating. Onboarding & Adoption walks admins through configuration and integrations one step at a time against current release notes, then gives each user guidance for the job they actually do.
- Guide admins through configuration and integrations against current release notes
- Tailor guidance by role, from admin to developer to end user
- Surface the right course, learning track, or certification in the moment
Support Agent
The hardest tickets are the technical ones, and they're the ones that escalate. The Support Agent runs guided diagnostics against environment and error context, checks live incidents before opening a case, and answers developer questions from your own docs.
- Diagnose by model, configuration, and error code
- Answer developer questions on auth, endpoints, SDKs, and webhooks against your docs
- Check live incidents before a case opens, so duplicate tickets never form
Churn Prevention & Retention
Accounts go quiet long before they cancel. Churn Prevention & Retention reads account health and usage signals, runs a save path with the alternatives you allow, and prompts customers on missed setup before renewal comes up.
- Flag at-risk accounts from usage and account-health signals
- Run tenure-aware save flows offering pause, downgrade, and plan changes
- Prompt customers on missed adoption steps ahead of renewal
Technology Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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