Maven AGI for Technology
Resolve complex technical issues instantly by unifying knowledge across documentation, APIs, and support systems with reasoning that stays current as your product evolves.
Trusted by leading companies in the Industry
Why Technology Leaders Choose Maven AGI
Capabilities for Technology Teams
Technology organizations manage complex troubleshooting, onboarding, configuration, and account workflows. Maven unifies system intelligence to diagnose issues, take action, and orchestrate outcomes safely across every customer touchpoint.
Technical Issue Diagnosis
Maven reasons across environment details, error codes, and system context to guide customers through structured troubleshooting, diagnosing hardware, software, and infrastructure issues autonomously and reducing pressure on your most specialized support resources.
- Diagnose issues by model, configuration, and error code
- Surface structured troubleshooting steps tailored to the customer's environment
- Reduces pressure on your highest-cost support resources by resolving more at first contact
Subscription and Account Support
Maven manages the full subscription lifecycle by evaluating eligibility, processing changes, and orchestrating authenticated updates through your systems of record so customers can self-serve upgrades, downgrades, cancellations, and renewals without agent involvement.
- Handle upgrades, downgrades, cancellations, and trial extensions
- Surface eligibility rules and capture requested changes with structured accuracy
- Channel updates through authenticated account workflows
Product Configuration Guidance
Maven walks customers through step-by-step setup and configuration by referencing version-specific documentation and release notes, capturing structured details for escalation routing when scenarios require engineering or specialist review.
- Present clear configuration instructions grounded in current documentation
- Reference version notes and product-specific release context
- Capture and route complex scenarios to the appropriate team
Incident Intake and Orchestration
Maven gathers structured incident details, surfaces relevant runbooks, and prepares full context for internal teams, accelerating investigation and coordinating next actions through your existing tooling without requiring customers to repeat themselves.
- Capture detailed incident context including environment and reproduction steps
- Reference runbooks to guide structured investigation
- Transfer complete incident data to internal ticketing and engineering tools
Teams We Serve
Maven supports the customer-facing and technical teams responsible for delivering accurate, efficient, and consistent experiences across every step of the customer journey.
Technology Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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