Maven AGI for Healthcare
Maven helps patients navigate claims, book appointments, and resolve billing questions across chat, voice, email, and messaging while equipping healthcare teams with the context and intelligence required to manage eligibility and scheduling workflows efficiently.
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Why Healthcare Leaders Choose Maven AGI
Capabilities for Healthcare Teams
Healthcare organizations manage intricate, multi-step interactions across eligibility, billing, scheduling, portal navigation, and wellness support. Maven applies unified intelligence across systems to clarify requirements, streamline handoffs, and complete governed actions that keep patient and member journeys moving.
Eligibility and Benefits Assistance
Maven interprets plan details and coverage rules, helping patients and members understand what qualifies, what is required, and what happens next during benefit-related questions.
- Break down coverage and benefits information across plans and programs
- Surface requirements tied to specific plans or programs
- Organize patient and member details for follow-up workflows
Billing, Payments, and Account Support
Maven explains billing statements, identifies the steps for resolving charges or account issues, and coordinates next actions within existing customer service and operational systems.
- Translate billing information into clear, actionable guidance
- Help patients navigate payment or account steps
- Sync updates across CRM and loyalty records
Scheduling and Appointment Guidance
Maven supports loyalty workflows by providing accurate member information and processing eligible actions tied to points, benefits, or account adjustments while surfacing upgrade options and ways to keep members engaged.
- Present appointment and intake requirements clearly
- Support members through step-by-step scheduling flows
- Package details needed for operational processing
Unified Access to Multi-System Healthcare Tasks
Maven lets patients and members complete tasks that normally span multiple portals or tools by handling the required steps in one place and coordinating the necessary updates behind the scenes.
- Connect patient and member information across multiple systems
- Complete multi-step tasks without requiring patients or members to switch portals
- Flag missing items or dependencies that affect progress
Teams we serve
Maven supports the customer-facing and technical teams responsible for delivering accurate, efficient, and consistent experiences across every step of the patient and member journey.
Travel & Hospitality Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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