Maven AGI for Media
Maven AGI helps media companies deliver fast, accurate, and policy-aligned experiences across subscriptions, content access, advertising, and account support. Resolving high-volume requests across chat, voice, email, and internal tools without increasing operational load.
Trusted by leading companies in the Industry
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Why Media Leaders Choose Maven AGI
Use Cases for Media Teams
Every subscriber question is really one of three: can I get in, why am I being charged this, and should I keep paying. Maven puts a purpose-built agent behind each one, plus one that works alongside the teams handling everything else.
Support Agent
Most of the queue is people who can't watch, can't log in, or don't recognize a charge. The Support Agent checks entitlements, region and device rules, and billing history, then fixes it in your systems.
- Diagnose login, access, and playback problems across devices and regions
- Validate entitlements, trials, and promotional eligibility
- Explain charges and billing cycles, and process refunds within policy
Churn Prevention & Retention
By the time someone clicks cancel, they've already decided. Churn Prevention & Retention reads viewing and account signals well before that, then runs a save path with the alternatives you actually allow.
- Flag at-risk subscribers from viewing, payment, and engagement signals
- Offer pause, downgrade, and plan changes instead of a straight cancel
- Recover failed payments before a renewal lapses
Upsell & Cross-Sell
Nobody upgrades if they can't tell what upgrading buys them. Upsell & Cross-Sell explains the tiers, bundles, and channel add-ons in plain terms and presents only the offers you approved.
- Explain what each tier, bundle, and add-on actually includes
- Spot upgrade interest inside ordinary support conversations
- Present approved offers at the moment they make sense
Agent Copilot
A launch or a live event sends volume through the roof on a single day. Agent Copilot sits in the console your subscriber support and ad ops teams already use, assembling the account or the campaign before anyone starts typing.
- Assemble subscriber history, entitlements, and billing in one view
- Pull campaign, placement, and contract detail for advertiser questions
- Draft the reply so newer reps answer like your best ones
Media Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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