Maven AGI for Media
Maven AGI helps media companies deliver fast, accurate, and policy-aligned experiences across subscriptions, content access, advertising, and account support. Resolving high-volume requests across chat, voice, email, and internal tools without increasing operational load.
Trusted by leading companies in the Industry
Why Media Leaders Choose Maven AGI
Capabilities for Media Teams
Media companies manage complex, high-frequency interactions across subscriptions, access control, billing, advertising, and audience engagement. Maven AGI unifies intelligence across systems to clarify eligibility, complete safe actions, and keep customer and partner journeys moving smoothly.
Subscription and Account Management
Maven AGI helps subscribers manage plans, access, and account details by retrieving accurate information and completing approved updates through your existing systems.
- Retrieve subscription status, plan details, and renewal dates
- Explain pricing, promotions, and trial eligibility
- Process cancellations, upgrades, downgrades, and pauses
Content Access and Entitlement Support
Maven AGI resolves access issues by validating entitlements, region rules, and device or platform constraints so customers quickly understand what they can watch, read, or stream.
- Diagnose login and access problems
- Validate entitlements and regional restrictions
- Guide users through supported access paths
Billing, Payments, and Refund Requests
Maven AGI interprets billing statements, charges, and payment history to help customers understand costs and resolve issues without unnecessary escalation.
- Explain charges, invoices, and billing cycles
- Capture and validate refund or credit requests
- Prepare structured cases for finance or ops teams
Advertising and Partner Support
Maven AGI supports advertisers and partners by retrieving campaign details, surfacing policies, and collecting the information needed to resolve issues efficiently.
- Answer questions about campaigns, placements, and performance
- Retrieve account or contract details from CRM systems
- Capture structured requests for follow-up or investigation
Teams we serve
Maven AGI supports the customer-facing and technical teams responsible for delivering consistent, high-quality experiences across the media lifecycle.
Media Integrations
Training our old chatbot to respond to different support scenarios took hundreds of hours. Maven learned the answers from the moment it integrated with our systems.
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Anthony Skilton
Operations and Systems Manager
Maven’s ability to give our customers highly curated answers 24/7 is absolutely huge for us. Now, they get better, faster support, and our team has time back for high-touch tickets.
Tara Clark
Senior Client Support Manager
Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.
Jeff Ho
VP of Operations
Just one week into the trial, rep solves per hour increased 25%. With increased efficiency on reactive operational support, we can invest more heavily in the proactive retention dollar activities.
David Doyle
Head of Customer Support
I initially thought the main benefit would be efficiency—fewer associates, faster ticket resolution. And while that happened, the overall impact was much bigger. The quality of our tickets improved significantly.
Stas Johnson-Chyzhykov
SVP, Customer Experience
Maven AGI autonomously handles 90% of incoming queries allowing our support agents to focus on strategic initiatives, enhancing operational efficiency and customer satisfaction.
Rahul Todkar
Head of Data and AI
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