Product updates
Product updates
What's new in Maven AGI: the latest agent platform, voice, analytics and integration releases.
Platform
Intelligent Fields turn conversations into structured actions
Agents now extract and act on structured data mid-conversation — no manual tagging, no post-processing.
August 22, 2026Read
Integrations
Give your human agents superpowers: Maven Copilot update
Customer interaction history, live translation, screenshot support, and smoother handoffs — right inside Zendesk and Salesforce.
August 21, 2026Read
Agent Designer
Agent Assist: a copilot for your human agents
Real-time suggested responses, summaries, and sentiment inside your agents' existing console.
August 20, 2026Read
Analytics & Insights
Ask Maven rolls out to every Agent Designer user
Ask Maven is now available to everyone in Agent Designer.
August 20, 2026ReadAnalytics & Insights
Ask Maven & Insights: natural-language analytics
Ask plain-language questions about your conversation data and get visual answers back.
August 20, 2026ReadAgent Designer
Capabilities: one place for actions and triggers
Connect an agent to any external system in minutes, with actions and triggers built natively.
August 20, 2026ReadAgent Designer
Capabilities: now live for every customer
Actions and triggers, organized in one unified place, for every Maven customer.
August 20, 2026Read
Agent Designer
Charters: reusable playbooks for every agent
Codify how an agent should handle a scenario once, then apply it everywhere — consistent policy, tone, and escalation logic at scale.
August 20, 2026Read
Platform
New: Developer Platform Getting Started Guide
A step-by-step guide to customizing and deploying Maven apps, with code samples.
August 20, 2026Read
Integrations
Freshchat Copilot gets a fresh look
A visual and interaction refresh — same underlying Maven reasoning engine.
August 20, 2026ReadIntegrations
Freshservice Copilot gets a fresh look
A visual and interaction refresh — same underlying Maven reasoning engine.
August 20, 2026ReadIntegrations
Front Copilot gets a fresh look
A visual and interaction refresh — same underlying Maven reasoning engine.
August 20, 2026Read
Platform
Graph of Record unifies every knowledge source
One living map of your product, policies, and past resolutions — so every agent reasons from the same ground truth.
August 20, 2026Read
Integrations
Help Scout Copilot gets a fresh look
A visual and interaction refresh — same underlying Maven reasoning engine.
August 20, 2026ReadIntegrations
New apps: HubSpot Copilot and Microsoft Teams
Two new apps, plus documents now shown in the context of their parent Knowledge Base.
August 20, 2026Read
Integrations
HubSpot integration: CRM and ticketing, connected
Tickets in HubSpot Service Hub, live handoff, and full interaction history tied to CRM records.
August 20, 2026ReadAnalytics & Insights
Introducing Ask Maven
A new workspace inside Agent Designer for fast answers on what's happening and why.
August 20, 2026ReadIntegrations
43 new integrations, one Marketplace
Browse and connect every Maven integration in one place — CRMs, help desks, commerce platforms, and internal tools.
August 20, 2026Read
Voice
Maven Voice announced
Maven Voice brings the same reasoning, context, and orchestration from chat and email to live phone calls.
August 20, 2026ReadVoice
Maven Voice is live
Real-time AI voice agents that resolve calls end-to-end — refunds, cancellations, renewals — across your existing CCaaS stack.
August 20, 2026Read
Platform
Maven is now MCP-compatible
Multi-server integration, automatic tool discovery, and intelligent routing for MCP-compliant tools.
August 20, 2026ReadPlatform
Maven now supports MCP
Maven supports the Model Context Protocol, the open standard for connecting AI agents to external systems.
August 20, 2026Read
Integrations
SharePoint connector: enterprise knowledge, ingested
Ingests SharePoint documents and libraries as knowledge.
August 20, 2026ReadIntegrations
Microsoft Teams: Maven joins your workspace
A channel surface inside Microsoft Teams for internal help-desk and IT support.
August 20, 2026Read
Integrations
Salesforce Copilot gets a fresh look
A visual and interaction refresh — same underlying Maven reasoning engine.
August 20, 2026ReadIntegrations
A native AI layer for Salesforce Service Cloud
Keep Service Cloud as your system of record — Maven resolves inquiries natively, no migration or duplicate knowledge base.
August 20, 2026Read
Trust & Compliance
New guardrails for security and compliance
SOC 2 Type 2, ISO 27001, PCI-DSS 4.0, and HIPAA guardrails, built into the platform.
August 20, 2026ReadPlatform
Segments: group and target by customer context
Group users by role or access, then scope knowledge and actions to each segment.
August 20, 2026Read
Integrations
ServiceNow integration: tickets, incidents, CMDB
AI copilot and knowledge sync across ServiceNow's SOW, CSM, and ITSM workspaces.
August 20, 2026ReadAgent Designer
See exactly why the agent said that
A new Show Reasoning button reveals the full logic behind any past response.
August 20, 2026ReadTrust & Compliance
SOC 2 Type II renewed, HIPAA BAA now available
Maven completed its annual SOC 2 Type II audit and now offers signed BAAs for healthcare customers handling PHI.
August 20, 2026Read
Analytics & Insights
Deflection analytics for Voice in Maven Insights
See resolution rate, handle time, and containment by call reason — broken out for every Voice deployment.
August 20, 2026ReadVoice
Voice goes GA: speech-to-speech support
Real-time, speech-to-speech voice support with sub-300ms latency across 50+ languages.
August 20, 2026Read
Integrations
Zendesk Copilot gets a fresh look
A visual and interaction refresh — same reasoning engine, same answers.
August 20, 2026Read