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Give your human agents superpowers: Maven Copilot update
Customer interaction history, live translation, screenshot support, and smoother handoffs — right inside Zendesk and Salesforce.
What it is
Maven Copilot now surfaces customer interaction history, live translation, and screenshot support directly inside the help desk console human agents already use.
How it works
The AI assistant integrates natively into Zendesk and Salesforce, drafting responses, researching questions, and pulling knowledge without agents leaving their existing interface — with improved handoff workflows between AI and human agents.
Use case
A support team fielding multilingual tickets gets live translation and full interaction history in the same panel where they already draft replies, cutting the tab-switching that used to slow down handoffs.