Glossary
Maven Copilot
Maven Copilot is an AI assistant inside your help desk that summarizes tickets, drafts cited replies, and answers questions for human agents.
Updated September 29, 2026
What Is Maven Copilot?
Maven Copilot works alongside human support agents inside tools like Salesforce, Zendesk, Front, Freshdesk, HubSpot, Help Scout, and ServiceNow. It uses the same knowledge and reasoning as Agent Maven, so human and AI agents give consistent answers.
What Maven Copilot Does
- Summarizes tickets so agents get up to speed quickly.
- Drafts replies with citations that agents can review, edit, and send.
- Answers agent questions through a research view, including questions about policies and products.
- Adds context such as customer sentiment and interaction history.
- Translates inline to help agents support customers in other languages.
Humans stay in control: Copilot drafts, and the agent decides what gets sent. Differences between Copilot drafts and sent replies also help surface knowledge gaps in the Knowledge Inbox.
Frequently Asked Questions
How is Maven Copilot different from a generic AI copilot?
It shares knowledge, policies, and actions with Maven's autonomous agents. Learn more about the category in AI copilot and agent assist.
See it on your own conversations.
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