Glossary
Graph of Record
Graph of Record connects Maven AI agents to the systems you already run and maps how their data relates, so answers come from current source-of-truth data.
Updated September 29, 2026
What Is Graph of Record?
Enterprise answers rarely live in one place. A refund question can depend on the customer's plan in the CRM, their order in the commerce system, and the policy in the knowledge base. Graph of Record is how Maven connects those systems of record and understands how their information relates, so the agent can reason across them.
How Graph of Record Works
- Connects to existing systems: Works with the tools a company already uses, without a large data migration project.
- Understands relationships: Knows, for example, which policy applies to which product line or account tier.
- Respects access controls: Follows the permissions of the underlying systems.
- Stays current: Reflects changes as the source systems change.
Why It Matters
Retrieval over documents alone, as in basic RAG, can miss account-specific context. Graph of Record grounds the agent in both knowledge and live customer data, which supports accurate, personalized answers and safe Actions. See also knowledge graph.
See it on your own conversations.
Request a free personalized demo.