Glossary
Maven Commerce
Maven Commerce adds selling skills to an existing Maven AI agent, so it can recommend and sell products, subscriptions, or services within guardrails that define what it can sell, at what price, and to whom.
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What Is Maven Commerce?
Support conversations are often buying moments: a customer asks about an upgrade, needs an add-on, or is thinking about canceling. Maven Commerce lets the same agent that resolves the issue also make a relevant offer in the same conversation, within limits the business sets.
How Maven Commerce Works
- Built on Charters: Selling behavior is defined with Charters, so offers follow clear playbooks.
- Grounded in live data: The agent checks current inventory and entitlements through Graph of Record before it makes an offer.
- Guardrails first: Teams define what can be sold, at what price, and to which customers.
- Traceable: Each offer can be traced back to the signal that prompted it.
Frequently Asked Questions
Is Maven Commerce a separate agent?
No. It extends an existing Maven agent, so support and sales happen in one conversation. See also customer churn prevention.
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