Agent Channels

What Are Agent Channels?

Agent Channels are the surfaces where people interact with a Maven agent. Rather than running a separate bot per channel, Maven connects one agent to many channels. Every channel shares the same reasoning engine, knowledge, and policies.

Supported Channels

• Web and in-app chat
• SMS, WhatsApp, and social messaging
• Email
• Real-time voice with Maven Voice
• The human agent's help desk with Maven Copilot
• Slack and Microsoft Teams for internal support

Why It Matters

Customers switch channels, and inconsistent answers erode trust. A single agent across channels delivers omnichannel support with one set of rules to maintain. Channels can also be used in Segments to tailor behavior, for example shorter answers on SMS.