Maven Voice

What Is Maven Voice?

Maven Voice brings Agent Maven to the phone. Instead of pressing buttons in an IVR menu, callers speak naturally and the agent understands, responds, and takes action during the call. It uses the same reasoning, knowledge, and policies as Maven's chat and email agents, so the experience is consistent across channels.

How Maven Voice Works

• Natural conversation: Speech-to-speech technology keeps responses fast and handles interruptions the way a person would.
• Takes action: Completes workflows like refunds, bookings, and account updates through Actions.
• Connects to your telephony: Works over SIP, PSTN, and WebRTC and integrates with platforms such as Twilio, RingCentral, Cisco, Genesys, and Zendesk Talk.
• Protects sensitive data: Supports redaction of personal and payment information.
• Warm handoffs: Transfers to a human agent with a summary and full context when needed.

Frequently Asked Questions

Does Maven Voice replace my IVR?

It can. Maven Voice can serve as a full IVR replacement or as a conversational IVR in front of existing queues.

Learn more

See the Maven Voice product page and our overview of voice AI.