Give support, success, and sales teams grounded answers, ready-to-send drafts, and the customer context already assembled, inside the console they already use.
Copilot works inside the console your team already uses. It answers from your approved knowledge, drafts on-brand replies grounded in the customer’s history, and assembles the case context so nobody re-triages the same ticket twice.
Agents hunt through scattered docs and answer slowly, and no two answers match.
Every reply gets written from scratch, which slows resolution and drags out ramp time for new reps.
Fragmented context forces agents to re-diagnose and customers to repeat themselves.
Each skill has its own knowledge, actions, and channels. The customer never sees any of that. They see one agent that knows their account and can act on it.
Pulls cross-product answers and procedures from your knowledge sources into one workspace, so agents stop tab-hopping.
Agents lose time hunting scattered docs and give slow, inconsistent answers.
Produces ready-to-send, on-brand reply drafts grounded in the customer’s context and your policies.
Writing every reply from scratch slows resolution and ramps new reps slowly.
Assembles a unified customer view and concise case summaries so agents skip re-triage.
Fragmented context forces agents to re-diagnose and customers to repeat themselves.
Copilot is not a customer-facing channel. Every skill runs inside the agent console, alongside the queue your team works in today.
Agent console, embedded
Agent console, embedded
Agent console, embedded
Cross-product answers and procedures pulled from your approved knowledge.
On-brand replies grounded in the customer’s context and your policies.
A unified customer view and a concise case summary, before the agent starts.
Newer agents answer with the same accuracy as your most experienced ones.
Every answer and draft is reviewed and sent by a person.
15 certifications and assessments, including SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS 4.0 Level 1 and ISO 42001, plus encryption, RBAC, redaction, and audit logs.
Make the first move.
Request a free personalized demo.
