What it is
The customer agent is Maven's answer to agent sprawl. Instead of separate AI agents for sales, support, billing, and voice that share nothing, one agent holds the full customer context across the journey.
How it works
The customer agent runs as an overlay on the helpdesk and telephony you already use, including Zendesk, Salesforce, Freshdesk, Twilio, Vonage, Cisco, and Genesys, so consolidating agents doesn't mean ripping out systems. It's measured on the whole customer relationship rather than a single department's containment number.
Use case
A customer who asked a pre-sales question last month calls about a billing issue today and reaches the same agent, which already knows the history.
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