Capabilities: one place for actions and triggers

Capabilities is the umbrella layer inside Agent Designer where triggers, actions, and Intelligent Fields live together, so teams configure what the agent can actually do — not just what it says — in one place.

Through a UI-based build, test, and deploy flow, teams connect the agent to any external system in minutes; custom actions and triggers are built natively and deployed as lambdas, no separate engineering project required.

A logistics marketplace needed the agent to trigger real refunds and reschedule deliveries, not just answer questions about them — Capabilities let their ops team wire that up themselves in an afternoon, without waiting on an engineering sprint.