Product updates

Be the first to hear about every new feature, fix, and improvement from Maven.

Latest release

Charters: reusable playbooks for every agent

Codify how an agent should handle a scenario once, then apply it everywhere — consistent policy, tone, and escalation logic at scale.

All
Platform
Agent Designer
Voice
Integrations
Analytics & Insights
Trust & Compliance
Voice
August 10, 2026

Maven Voice is live

Real-time AI voice agents that resolve calls end-to-end — refunds, cancellations, renewals — across your existing CCaaS stack.

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Integrations
August 9, 2026

Help Scout Copilot gets a fresh look

A visual and interaction refresh — same underlying Maven reasoning engine.

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Integrations
July 28, 2026

Freshservice Copilot gets a fresh look

A visual and interaction refresh — same underlying Maven reasoning engine.

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Integrations
July 28, 2026

Freshchat Copilot gets a fresh look

A visual and interaction refresh — same underlying Maven reasoning engine.

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Integrations
July 28, 2026

43 new integrations, one Marketplace

Browse and connect every Maven integration in one place — CRMs, help desks, commerce platforms, and internal tools.

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Platform
July 17, 2026

Graph of Record unifies every knowledge source

One living map of your product, policies, and past resolutions — so every agent reasons from the same ground truth.

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Integrations
July 16, 2026

Front Copilot gets a fresh look

A visual and interaction refresh — same underlying Maven reasoning engine.

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Platform
July 9, 2026

Intelligent Fields turn conversations into structured actions

Agents now extract and act on structured data mid-conversation — no manual tagging, no post-processing.

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Platform
July 5, 2026

Segments: group and target by customer context

Group users by role or access, then scope knowledge and actions to each segment.

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Analytics & Insights
June 29, 2026

Deflection analytics for Voice in Maven Insights

See resolution rate, handle time, and containment by call reason — broken out for every Voice deployment.

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Integrations
June 23, 2026

Salesforce Copilot gets a fresh look

A visual and interaction refresh — same underlying Maven reasoning engine.

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Integrations
June 14, 2026

Zendesk Copilot gets a fresh look

A visual and interaction refresh — same reasoning engine, same answers.

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Trust & Compliance
June 14, 2026

SOC 2 Type II renewed, HIPAA BAA now available

Maven completed its annual SOC 2 Type II audit and now offers signed BAAs for healthcare customers handling PHI.

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Integrations
June 1, 2026

A native AI layer for Salesforce Service Cloud

Keep Service Cloud as your system of record — Maven resolves inquiries natively, no migration or duplicate knowledge base.

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Agent Designer
March 19, 2026

Capabilities: now live for every customer

Actions and triggers, organized in one unified place, for every Maven customer.

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Agent Designer
March 17, 2026

Capabilities: one place for actions and triggers

Connect an agent to any external system in minutes, with actions and triggers built natively.

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Trust & Compliance
February 16, 2026

New guardrails for security and compliance

SOC 2 Type 2, ISO 27001, PCI-DSS 4.0, and HIPAA guardrails, built into the platform.

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Integrations
February 9, 2026

ServiceNow integration: tickets, incidents, CMDB

AI copilot and knowledge sync across ServiceNow's SOW, CSM, and ITSM workspaces.

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General
January 20, 2026

January 2026: ServiceNow and workflow improvements

Smoother workflows and deeper integrations, headlined by Maven's move into ServiceNow.

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General
December 21, 2025

December 2025: closing out the year

Smoother Agent Designer workflows, deeper performance visibility, and safer app configuration.

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Analytics & Insights
November 5, 2025

Ask Maven rolls out to every Agent Designer user

Ask Maven is now available to everyone in Agent Designer.

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Integrations
September 29, 2025

HubSpot integration: CRM and ticketing, connected

Tickets in HubSpot Service Hub, live handoff, and full interaction history tied to CRM records.

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Integrations
September 11, 2025

New apps: HubSpot Copilot and Microsoft Teams

Two new apps, plus documents now shown in the context of their parent Knowledge Base.

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Integrations
August 27, 2025

Microsoft Teams: Maven joins your workspace

A channel surface inside Microsoft Teams for internal help-desk and IT support.

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