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Integrations
Now available
Zendesk Copilot gets a fresh look
A visual and interaction refresh — same reasoning engine, same answers.
What it is
The Zendesk Copilot experience has a visual and interaction refresh — the underlying reasoning engine is unchanged, so answers, suggestions, and summaries work exactly as before.
How it works
Only the interface was updated; existing macros, triggers, and workflows built around Copilot continue to work without reconfiguration.
Use case
A support team running Zendesk as their primary ticketing system gets the cleaner Copilot sidebar automatically, with the same suggested replies they already depend on, just easier to act on quickly.