Intelligent Fields turn conversations into structured actions

A support conversation is full of information the agent already has — an order number the customer just typed, the issue they're describing, the resolution being offered. Intelligent Fields captures it automatically, in real time, with no manual tagging afterward.

Because Intelligent Fields are tied to the Graph of Record, they don't just extract text, they resolve it against what Maven already knows — so "it arrived broken" becomes a structured Issue Type field reading "Damaged Item," synced straight to CRM and ticketing systems.

A direct-to-consumer subscription brand handling high volumes of damage reports can pull a same-day damage-rate report instead of waiting until Friday for agents to catch up — catching a packaging defect on one specific SKU days faster.