← All product updates![]()
Agent Designer
June 2, 2025
Agent Assist: a copilot for your human agents
Real-time suggested responses, summaries, and sentiment inside your agents' existing console.
Agent Assist is a copilot built into a human agent's console — suggesting responses, pulling relevant knowledge, and drafting replies in real time. It's natively integrated into top ticketing systems, with contextual suggestions, summaries, sentiment, and translation built in.
It's designed for teams not yet ready to hand off full resolution to AI: a lower-commitment entry point that still proves ROI.