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Analytics & Insights
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Introducing Ask Maven
A new workspace inside Agent Designer for fast answers on what's happening and why.
What it is
Ask Maven is a new workspace inside Agent Designer for getting fast, plain-language answers about what's happening in the agent's conversations and why.
How it works
It pairs with an optimized Insights experience and improved surfacing of Missing Knowledge in Inbox, so teams can go from "something feels off" to a specific knowledge gap in a few clicks.
Use case
A support ops lead used Ask Maven to investigate a dip in containment rate and traced it to a Missing Knowledge gap around a new product feature — flagged and fixed the same day it launched.