Maven Voice announced

Maven announced Maven Voice, extending the same reasoning, context, and orchestration that powers chat and email to live phone calls.

Voice uses the same underlying agent and knowledge as every other channel, so a customer who called in got answers consistent with what they'd have gotten over chat — alongside a series of design refreshes across the product.

A contact-center-heavy home services company that had only run Maven on chat and email got an early look at extending the same automation to their highest-volume channel: the phone.