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A native AI layer for Salesforce Service Cloud
Keep Service Cloud as your system of record — Maven resolves inquiries natively, no migration or duplicate knowledge base.
What it is
A native AI layer for Salesforce Service Cloud that keeps Service Cloud as the system of record — Maven resolves inquiries natively, with no migration or duplicate knowledge base to maintain.
How it works
The agent reads and writes directly against Service Cloud data and case objects, so resolution history, notes, and status stay in the same place Salesforce admins already look.
Use case
An enterprise support org that had standardized every process around Salesforce added Maven without asking their admins to maintain a second knowledge base or migrate case history anywhere else.