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Platform
Now available
Graph of Record unifies every knowledge source
One living map of your product, policies, and past resolutions — so every agent reasons from the same ground truth.
What it is
Most support teams pull from documentation, ticket history, CRM records, and past resolutions that all live in separate silos. Graph of Record connects them into a single graph the agent reasons from, instead of guessing from whichever document happens to rank highest.
How it works
It understands relationships: this warranty policy applies to this product line, this exception was approved for this account tier, this troubleshooting step only works on this hardware revision. When new information comes in — an updated policy doc or a resolution from a live case — the graph updates, and every future answer reflects it immediately.
Use case
A hardware manufacturer's warranty answers used to vary by region because of conflicting documentation. With warranty databases, spec sheets, and resolved tickets consolidated in the graph, agents reason across the warranty database, the original order date, and the specific product revision — and give one consistent answer, every time, in every region.