Agent Designer

What Is Agent Designer?

Agent Designer is the web application where teams build and run their Maven AI agents. It brings analytics, knowledge management, behavior controls, and capability building into a single workspace, so the people closest to the customer experience can make changes without waiting on engineering.

What You Can Do in Agent Designer

• Shape behavior: Write and organize Charters that tell the agent how to act in specific situations.
• Manage knowledge: Connect sources and resolve duplicates, conflicts, and gaps in the Knowledge Inbox.
• Build capabilities: Create and test Actions, Triggers, and Intelligent Fields from the Capabilities area.
• Review conversations: Browse every interaction and use Show Reasoning to see why the agent responded the way it did.
• Measure results: Track resolution, quality, and sentiment in Insights, or ask questions in plain English with Ask Maven.

Why It Matters

AI agents are never finished at launch. Policies change, products ship, and new customer questions appear. Agent Designer gives CX teams direct ownership of that ongoing work, which shortens the loop between spotting an issue and fixing it.

Frequently Asked Questions

Do I need to code to use Agent Designer?

No. Core configuration is no-code. Developers can extend the platform with custom Maven Apps when a use case needs it.

Is Agent Designer a flow builder?

No. Instead of drawing decision trees, teams describe desired behavior in natural language and set guardrails, and the agent reasons within them.