Glossary
Ask Maven
Ask Maven lets teams ask plain-English questions about their AI agent's performance and get charts and summaries back, no queries needed.
Updated September 29, 2026
What Is Ask Maven?
Ask Maven lets CX and operations teams explore their agent's data by asking questions the way they would ask a colleague, such as "What were the top reasons customers escalated last week?" It returns charts and summaries, with no dashboards to build or queries to write.
How Ask Maven Works
- Plain-English questions: Ask about volume, resolution, sentiment, topics, or trends.
- Visual answers: Results come back as charts and written summaries.
- Built on conversation data: Includes structured signals from Intelligent Fields.
Frequently Asked Questions
How is Ask Maven different from Insights?
Insights is the standard analytics dashboard in Agent Designer. Ask Maven is for open-ended questions that a fixed dashboard does not answer.
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