Capabilities

What Are Capabilities?

If knowledge is what a Maven agent knows, Capabilities are what it can do. The Capabilities area of Agent Designer brings together Actions, Triggers, and Intelligent Fields, so teams can build, test, and manage the agent's abilities from one screen.

How Capabilities Work

• Actions let the agent read and write data in connected systems during a conversation.
• Triggers run automations on events or a schedule, without a customer asking.
• Intelligent Fields capture structured data from every conversation.
• Build and test in place: Custom actions and triggers can be created and tested in the interface before they go live.

Frequently Asked Questions

How are Capabilities different from Maven Apps?

Maven Apps package integrations with outside systems. Capabilities are the specific actions, triggers, and fields an agent uses, which can come from installed apps or be built directly in Agent Designer.