Glossary
Charter Templates
Charter Templates are pre-built starting points for common Maven Charters, like brand foundations, escalation handling, and voice behavior.
Updated September 29, 2026
What Are Charter Templates?
Charter Templates are ready-made drafts for the Charters most teams need. Choosing a template fills in a Charter with sensible defaults that teams can review, edit, and publish. They make it faster to stand up a well-structured agent and help new teams follow proven patterns.
Common Charter Templates
- Foundations: Sets the agent's identity, voice, and always-on references, with a generated Manual to refine.
- Escalation Guide: Defines how the agent behaves when a customer asks for a person, using an Intelligent Field that detects escalation requests.
- Voice: A Charter that applies only to voice conversations, for spoken-language behavior.
- System messages: Templates for fallback messages and content safety responses.
How Charter Templates Work
A template creates a draft. Nothing changes in the live agent until the team reviews and publishes the Charter, so templates are a safe way to explore configuration.
Frequently Asked Questions
Can I change a Charter after starting from a template?
Yes. A template is only a starting point. Every field in the resulting Charter can be edited like any other Charter.
See it on your own conversations.
Request a free personalized demo.