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Thought Leadership

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Jun 18, 2026

The Most Credible Proof in AI Customer Service Isn't a Vendor Claim

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Lakshminarayana Ganti
Jun 3, 2026

Governance as a Competitive Advantage

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May 19, 2026

Gartner CX Tech Spend Resolution Gap

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Apr 28, 2026

AI Support Pilots to Production Gap

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Apr 23, 2026

Klarna Reversal Two Years Later

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Lakshminarayana Ganti
Apr 21, 2026

AI Governance Built In not Bolted On

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