Thought Leadership

Maven AGI thought leadership cover: organizations with AI governance first are 4× more likely to report revenue growth.

Lakshminarayana Ganti

Apr 21, 2026

AI Governance Built In not Bolted On

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Agentic AI achieves 70–93% autonomous resolution vs. Conversational AI's 20–40% containment rate in customer support.

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Apr 15, 2026

Your AI Answers Questions. An AI Agent Resolves Problems.

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Maven AGI blog post cover: 'Getting Ahead of AI-Powered Threats — Before the Window Closes' for enterprise security teams.

Lakshminarayana Ganti

Apr 10, 2026

Getting Ahead of AI-Powered Threats Before the Window Closes

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Maven AGI infographic contrasting a vendor's reported 60% automation rate with the real 45% actual resolution rate, illustrating deflection vs. resolution.

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Jun 29, 2026

Deflection vs. Resolution: The Metric That Decides Whether AI Customer Service Works

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Comparison matrix scoring AI agent vendors across 10 criteria like Resolution Rate, Governance, and Pricing Alignment.

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Jul 1, 2026

How to Evaluate AI Agents for Enterprise Customer Service

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Gartner's Agentic AI Reality Check hero graphic tracking progress toward 80% autonomous resolution by 2029.

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Mar 31, 2026

What’s Changed One Year Since Gartner’s “80% AI Resolution” Prediction That Rattled the Industry?

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