Thought Leadership

MavenAGI's State of AI in CX 2026 report cover: AI adoption is nearly universal but resolution isn't.

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Jul 16, 2026

The State of AI in CX in 2026: Adoption Is Nearly Universal. Resolution Isn't.

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Maven AGI AI agent platform comparison showing Thumbtack achieved +15% higher CSAT and Clio reached 80% autonomous resolution 4× faster.

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Jun 18, 2026

The Most Credible Proof in AI Customer Service Isn't a Vendor Claim

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MavenAGI branded graphic stating 'Trust is a discipline' on independent validation and AI governance compliance.

Lakshminarayana Ganti

Jun 3, 2026

Governance as a Competitive Advantage

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Maven AGI thought leadership graphic: CX tech spend will double by 2028, driven by the AI resolution gap.

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May 19, 2026

Gartner CX Tech Spend Resolution Gap

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Bar chart showing 78% of AI support pilots have a pilot but only 14% reach production, a 64-point gap.

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Apr 28, 2026

AI Support Pilots to Production Gap

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Klarna's AI measured containment rate rising 76% while customer satisfaction fell 22 points over the same period.

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Apr 23, 2026

Klarna Reversal Two Years Later

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