Thought Leadership

Maven AGI thought leadership graphic: CX tech spend will double by 2028, driven by the AI resolution gap.

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May 19, 2026

Gartner CX Tech Spend Resolution Gap

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Bar chart showing 78% of AI support pilots have a pilot but only 14% reach production, a 64-point gap.

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Apr 28, 2026

AI Support Pilots to Production Gap

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Klarna's AI measured containment rate rising 76% while customer satisfaction fell 22 points over the same period.

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Apr 23, 2026

Klarna Reversal Two Years Later

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Maven AGI thought leadership cover: organizations with AI governance first are 4× more likely to report revenue growth.

Lakshminarayana Ganti

Apr 21, 2026

AI Governance Built In not Bolted On

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Agentic AI achieves 70–93% autonomous resolution vs. Conversational AI's 20–40% containment rate in customer support.

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Apr 15, 2026

Your AI Answers Questions. An AI Agent Resolves Problems.

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Maven AGI blog post cover: 'Getting Ahead of AI-Powered Threats — Before the Window Closes' for enterprise security teams.

Lakshminarayana Ganti

Apr 10, 2026

Getting Ahead of AI-Powered Threats Before the Window Closes

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