What it is
Maven Commerce extends a live support agent so it can take orders and make offers in the same conversation, whether the buying moment comes up mid-support or the customer arrives ready to buy.
How it works
A Commerce Charter defines what the agent can offer, at what price, and to whom. It can take an order or recommend an add-on, but it can't invent a discount or a bundle. The agent checks inventory, entitlements, and account history live, and every offer traces back to the signal that triggered it. Because Commerce extends an agent that's already live, there's no new infrastructure: in Maven's largest deployment, scoping, building, and testing took five weeks.
Use case
A customer calls about a broken laptop charger under warranty. The agent ships the replacement, notices it's the second one this year, and offers a spare charger for the office, added to the same order.
See it on your own conversations.
Request a free personalized demo.
