What it is
Two additions to Charters. Charter Templates give teams tested starting configurations for common use cases, including baseline setup and escalation flows. Strict Return Charters return one fixed, pre-approved response with no generation involved.
How it works
Instead of building a Charter tree from scratch, a team picks the template closest to its use case and adjusts from there. For responses that legal, compliance, or brand teams need word for word, a Strict Return Charter returns exactly the approved text every time it fires. Both live inside the same Charter tree, so there is no separate system to learn.
Use case
A team launching its first agent starts from an escalation template rather than a blank tree, and routes its required refund disclosure through a Strict Return Charter so the wording never drifts.
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