Product News

MavenAGI Charters feature UI showing active system charters for price objection, upgrades, and analytics.

Sam Granat

Jul 14, 2026

Resolution is only the starting point. The next move for AI in customer service is how you drive the journey.

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MavenAGI 'Meet Segments' product series announcement — the gate that decides what your agent already knows.

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Jul 6, 2026

Meet Segments: The Definitions That Decide What Your AI Agent Already Knows

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Maven AGI's Intelligent Fields feature extracts churn risk data with confidence score 0.91 from a live customer support transcript.

Sam Granat

Apr 30, 2026

Intelligent Fields

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Analytics Platform diagram showing AI-powered Actions and Triggers branching into Pull Account Details, Submit a Refund, Send New Conversations to Data Warehouse, and Route Low CSAT.

Sam Granat

Mar 18, 2026

Introducing Agent Capabilities: A Faster, Simpler Way to Extend What Your Agent Can Do

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Four pillars of security and AI governance: identity, access control, data layers, and threat detection illustrated with purple icons.

Lakshminarayana Ganti

Feb 17, 2026

Security and governance at Maven

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ServiceNow connected to an AI brain via a plugin link, illustrating an AI integration.

Barry Wolfson

Feb 10, 2026

Bring AI Agent Assistance Directly Into ServiceNow

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