What it is
Magi is an AI assistant built into Maven, announced with a waitlist. You talk to it in plain language about the agent you're working on.
How it works
Magi does three things. It watches: ask what customers are asking about most or where the agent is struggling. It explains: point it at a conversation and ask why the agent responded the way it did. It drafts: ask it to propose guardrails for a new policy or configuration changes based on what it found. Magi never changes configuration on its own; every proposed change waits for your review.
Use case
A CX manager sees a conversation that escalated into a refund request and asks Magi why, getting the reasoning in plain language instead of filing a ticket with engineering.
See it on your own conversations.
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