All Resources

AI Agent & CX Glossary

Plain-language definitions of the enterprise AI and customer experience terms CX leaders use every day, plus the Maven AGI platform concepts behind agents that actually resolve issues.

App Studio

App Studio is Maven AGI's developer platform for building, testing, and deploying custom Maven Apps using the Maven TypeScript SDK.

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Maven Apps

Maven Apps are serverless applications that extend the Maven AGI platform, connecting AI agents to external systems as knowledge sources, capabilities, and customer-facing channels.

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Ask Maven

Ask Maven is a natural-language analytics workspace in Maven's Agent Designer that turns plain-English questions about AI agent performance into charts and summaries.

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Show Reasoning

Show Reasoning is a Maven Agent Designer feature that reveals the context, knowledge sources, and actions behind any AI agent response, so teams can see why the agent answered the way it did.

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Knowledge Inbox

The Inbox in Maven's Agent Designer is a work queue that flags knowledge quality issues, such as duplicates, conflicts, outdated content, and missing information, with suggested fixes for review.

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Triggers

Triggers are Maven automations that run when an event happens, such as a conversation being created or feedback being received, or on a set schedule, without a customer asking.

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