AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

Actions

Actions are operations a Maven AI agent performs in external systems during a conversation, such as looking up an order, issuing a refund, resetting a password, or creating a case.

Capabilities

Capabilities is the area of Maven's Agent Designer where Actions, Triggers, and Intelligent Fields live together, so teams configure everything the AI agent can do in one place.

Intelligent Fields

Intelligent Fields are custom structured data fields that a Maven AI agent fills in automatically from each conversation, such as intent, sentiment, churn risk, or root cause, based on plain-English instructions.

Segments

Segments are reusable definitions of a type of user or conversation that decide which knowledge, actions, and Charters a Maven AI agent can use before it starts reasoning.

Manuals

A Manual is the natural-language instruction text inside a Maven Charter. When the Charter applies, its Manual is added to the AI agent's instructions for that moment of the conversation.

Strict Return Charters

Strict Return Charters are a type of Maven Charter that returns one fixed, pre-approved response word for word, for answers that must be exactly the same every time.

AI Agent & CX Glossary