AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

Charter Templates

Charter Templates are pre-built starting points that fill in a draft Charter for common needs, so teams can configure Maven AI agent behavior without starting from a blank page.

Charters

Charters are situation-specific playbooks, written in natural language, that tell a Maven AI agent how to behave, what it may use, and what it may do for a given customer or conversation state.

Agent Designer

Agent Designer is Maven AGI's no-code workspace where CX, operations, and product teams configure, test, analyze, and improve their AI agents.

Agent Maven

Agent Maven is Maven AGI's enterprise AI agent. It resolves customer requests across chat, email, voice, and web by understanding intent, reasoning through the situation, and taking secure multi-step actions in your business systems.

Agentic AI for Customer Support

Agentic AI for Customer Support represents autonomous artificial intelligence systems that perceive customer intent, reason through complex scenarios, and execute complete end-to-end resolutions across integrated enterprise systems without human intervention.

Knowledge Grounding

Knowledge grounding is the process of anchoring AI responses to verifiable, real-world data sources, ensuring every answer traces back to specific enterprise documents, databases, or systems rather than relying on potentially outdated training data.

AI Agent & CX Glossary