Help Scout AI Support Integration

Maven AGI connects to Help Scout to bring an AI copilot into the conversation side panel your team already uses, while keeping your Help Scout Docs synced as a knowledge source.

What Maven AGI Does Inside Help Scout

Maven Copilot runs as a Help Scout app in the side panel of each conversation, summarizing it, drafting a reply, and answering research questions from your connected knowledge. In parallel, every Help Scout Docs collection is imported into Maven on install and kept current on each knowledge refresh.

Key Capabilities

• Copilot in the Side Panel. Maven Copilot runs in the Help Scout conversation side panel, summarizing the conversation, drafting a reply, and answering research questions from your connected knowledge.
• Docs Knowledge Sync. Every Help Scout Docs collection imports into Maven on install and on each knowledge refresh, one knowledge base per Docs category.
• Stays Out of the Way When Needed. Copilot can stay off on conversations carrying specific tags, and on closed conversations if you'd rather it not weigh in.

How It Works

1. Connect. Install the Help Scout app with a Docs API key and an OAuth app for Copilot.
2. Sync. Maven imports your Docs collections into its knowledge base.
3. Assist. Copilot appears in the side panel of every conversation, ready to summarize, draft, and answer questions.

Common Use Cases

• Give agents an instant summary and draft reply the moment a conversation comes in.
• Let agents ask research questions against your knowledge base without leaving the conversation.
• Keep Help Scout Docs and Maven's knowledge base in sync as your help center changes.

Related Integrations

• Zendesk
• Freshdesk
• Front
• Intercom