AI Agent Glossary | 100+ Enterprise AI & CX Terms Defined

AI Guardrails

AI guardrails are the policies, constraints, and safety mechanisms that govern what an AI agent can and cannot do, ensuring it operates within approved boundaries.

Multi-Agent Systems

Multi-agent systems are AI architectures where multiple specialized agents collaborate, delegate tasks, and coordinate to resolve complex problems that exceed the capability of a single agent.

Tool Use (Function Calling)

Tool use, also called function calling, is the ability of an AI agent to invoke external APIs, databases, and software systems to retrieve information or execute actions during a conversation.

Agentic Workflow

An agentic workflow is a multi-step process where an AI agent autonomously plans, executes, and adapts actions to achieve a goal without requiring human intervention at each step.

Telephony

Telephony refers to the technology and systems used to transmit voice communications, including traditional phone systems, VoIP, and modern cloud-based contact center solutions.

Prompt Engineering

Prompt engineering is the practice of designing and refining inputs (prompts) to guide AI language models toward producing accurate, relevant, and useful outputs.

AI Agent & CX Glossary